“Karen has been a godsend. She helped me understand and navigate my choices of health insurance and choose the plan that would be the best fit for both me and my (adult) son. She went (and continues to go) above and beyond in outstanding, helpful customer service, making the application for insurance a snap and helping to navigate the plan, payments, benefits, providers, and even how to submit claims for out of network providers. She is sharp, knowledgeable, responds quickly to all inquiries, and is warm and friendly on top of it!”